top of page
burgundy question mark on light grey background

Frequently Asked Questions

How does it all start?

It all starts with a free 30m-video consultation where we can talk about the details of the project, assess the scope of work and determine the number of organizers required to carry the task at hand. We then set up our first session. In the case of a larger project more detailed on-site assessment might be needed (on-site assessments typically last between 45m to an hour and are charged based on our hourly rate).

 

To secure your booking, a deposit is required and held as a retainer until the end of the session/s booked. Once the deposit has arrived and the contract has been signed, a confirmation email is sent with the full details of the session/s booked and then you are all set! For large projects where an on-site assessment is needed, a proposal and contract will be sent after the assessment; once both parties have agreed and signed the contract - and a deposit has been received - the booking of dates will be secured.

How is my space evaluated to come up with the number of hours and organizers that my project will take?

Each project begins with an initial video-chat where a general understanding of the project is collected. The next step is to schedule what we call 'Assess-as-you-go Session'. In this 4 hour session with two organizers, we will get a greater sense of the full scope of work and create a 'Plan-of-attack'. After this, a detailed estimate will be sent with the approximate number of hours and organizers needed to complete the project. Please note that the estimate may change as the project progresses; rest assured that your estimate will be updated at the end of each session, if needed. 

 

How do I prepare for my first session?

No homework is needed prior to our first visit – as a matter of fact, it’s better if we see your space in its natural state so we can get a better sense of your lifestyle/true space needs to then create the best tailored systems for you. So relax and know you already took the first step on your way to a more organized life.

Which areas do you service?

We are based in South Orange and primarily serve the NYC Metro area. This includes New York City, North and Central New Jersey. However, some of our clients are located as far as Westchester, Southern Connecticut, South Jersey, and Long Island.

All locations are subject to travel fees, with price depending on distance from South Orange (see below). 

What are your travel fees?

All sessions are subject to a flat $50 travel surcharge. However, for sessions located in New York City,the travel surcharge is a flat $100. This surcharge covers the cost of transportation of products and donations, and general travel costs.

Sessions that are located more than 1 hour (one way) from South Orange are charged for travel time per hour per organizer. This will be quoted on your estimate. 

Who purchases organizing products for the project?

We are happy to purchase all products needed for the project on your behalf. Our shopping fee is a flat $100. This covers the time it takes to select and purchase any organizing products. The fee also covers the time it takes to return any products that are not used.  

What is your cancellation policy?

We are aware of life’s last minute predicaments but to honor both your time and ours we have a cancelation/re-scheduling policy: sessions cancelled/re-scheduled with less than 48 hours will be charged for half of the amount of the appointment. Exceptions can be made on a case by case basis.

Do you take photos of your projects?

We request that all clients grant a limited license to photograph and/or video record the client’s premises for professional promotional purposes. Any client uncomfortable with this request should inform Space Composer LLC in writing as soon as possible, and Space Composer LLC will gladly refrain from utilizing photographs or recordings of the client’s space. We assure you that nothing in the photographs or recordings will identify the client or their location.

What methods of payment do you accept?

Unless a session package has been purchased in advance, payment is made upon receipt of our invoice. Our preferred method of payment Zelle transfer to harmony@spacecomposer.com. We also accept Venmo @Space-Composer, we just kindly ask that you don't mention 'payment for goods or services', as Venmo will charge us a fee. Checks payable to Space Composer, cash and all major credit cards are also accepted (please note credit card payments will be charged a 3% fee).

Do you have business liability insurance?

Yes, Space Composer is insured and bonded. 

What are your hours of operation? 

Our hours of operation are Monday-Friday, 9am-6pm, and Saturdays 10am-6pm. We do not work Sundays.  

Disclaimers

Third-Party Products – Space Composer LLC will make recommendations for products that may be useful for organizing your space. To the extent such products are purchased from third-party suppliers, Space Composer LLC makes no guarantees regarding the quality, availability, or any other aspects of the products that are out of the control of Space Composer LLC. Space Composer LLC is happy to purchase the third-party products on your behalf and extend any available trade discounts but cannot guarantee the availability or amount of any such discounts. Additional shopping fees may apply to cover the time and effort required to purchase third-party products.

 

Third-Party Services - Space Composer LLC will make recommendations for third-party service providers that may be useful for organizing your space, such as movers and document shredders. Space Composer LLC has performed extensive research and stands behind its recommendations but cannot guarantee the quality, availability, or any other aspects of the third-party service providers that are out of the control of Space Composer LLC. Additionally, Space Composer LLC disclaims all liability for damage caused by third-party service providers, including but not limited to damage to the property, damage to belongings, and personal injury. Clients must independently research and hire any third-party service providers.

 

Unrelated Vendors – Space Composer LLC disclaims all liability for damage or injury caused by any vendors, trades, or any other third party that are unrelated to Space Composer LLC and the services provided under this agreement. Additionally, Space Composer LLC reserves the right to charge for any unanticipated delays or added time caused by unrelated vendors.

bottom of page